Appointments

You can request an appointment in a number of ways

By phone: Call 01904 794141 8am to 6pm Monday to Friday and speak to one of our receptionists who will ask you a few questions to help them book you an appointment with the most appropriate healthcare professional in the right timeframe.

In person: Our reception desk is open daily for our receptionists to help you to book an appointment.

By e-consult: This is an online consultation and triage platform that collects your medical or administrative request and sends it through to Front Street Surgery for us to triage and action appropriately – eConsult

Online appointment system: This is only available for booking smear tests, or if you are sent a link to self-book certain other appointments – SystmOnline

Types of Appointment

Urgent appointments – if you have an urgent/same day problem, you will be booked with a GP for a telephone or face to face consultation. If appropriate you may instead be directed into a nurse appointment, an appointment with a mental health practitioner or physiotherapist, or to the pharmacy.

Routine appointments – if you have a non-urgent problem, or require a follow-up appointment, you will be booked into a telephone or face to face appointment. We can usually offer this within 2-3 weeks, but this occasionally may be extended if you wish to see a certain GP, or there is exceptionally high demand or staff absence.

Test results – Please telephone the surgery after 10 am. We will contact you by telephone, text or letter if a result is abnormal and you require treatment or further investigations. However, if you have been asked to make an appointment to discuss results once available, please do this with reception.

Booking Appointments – Care Navigation

When you speak to a member of the reception team, they will ask you a few questions to help best navigate your care within the surgery or to the most appropriate clinician.

The benefits of this improved system are to:

• Ensure you receive the right service the first time
• Maximise appointment capacity for our clinical team’s appointments
• Give you more choice
• Provide you with an improved service.

Please note: Routine GP appointments are booked at 10 minute intervals.

Nimbuscare

We are a member practice of Nimbuscare, and you may be offered an appointment with them.

Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however they deliver services over a wider footprint.

A full list of their services can be found at : https://www.nimbuscare.co.uk/services/a-z-list-of-services/

For more information about Nimbuscare please visit: nimbuscare.co.uk

Cancelling or changing an appointment

To cancel your appointment:

• phone us on 01904 794141, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

Training Practice

We are a training practice, and you may be offered an appointment with a GP registrar. GP registrars are qualified doctors who have decided on a career in General Practice. They have experience of hospital medicine and are learning to adapt their knowledge and skills to primary care.

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls You can also be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.