Front Street Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Flu Vaccinations for 50-64 year olds available from December

It was announced late last week that flu vaccinations for the 50-64 age group will be available from December 2020.

We would ask you to wait to hear from the practice about a vaccine appointment as we need time to plan and order the vaccines.  Everyone in this new cohort of patients will be contacted by the practice in due course and we would appreciate your patience while supplies of the vaccine are ordered and delivered, for December onwards.

The practice will be sending out invitations for these vaccines during the first week in December.

YORK PATIENTS - GET YOUR FREE WINTER FLU JAB

 

Patients can now get a flu vaccination at the York ‘Mass Flu Vaccination’ site.

 

If you are eligible for a flu vaccination and have been contacted by the Practice, you can book online.

 

  • EASY AND CONVENIENT – mass vaccination drive-through site at Moor Lane Car Park (former Askham Bar Park & Ride)
  • OPEN – early and late appointments, up to 4,000 people vaccinated a day
  • BOOK ONLINE – online booking details will be sent to eligible patients

  

This year, the free vaccination is being offered in England to:

 

  • Adults aged 65 and over
  • People with some medical conditions, including diabetes, heart failure and asthma
  • People who were required to shield from coronavirus - and anyone they live with
  • Pregnant women
  • Children aged from two-11
  • Health and social care workers
  • Carers

  • Later in the year, the flu vaccine may be given to people aged 50 to 64. But the NHS says anyone aged 50-64, and in an at-risk group, should "not delay" having the flu vaccine.

  • The mass flu vaccination site is located here

How it works

 

Step one

Your GP will invite you

 

Step two

Book an appointment online

 

Step three

Go to the mass vaccination site along with your NHS identification details

AcruRX

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Current Appointment Booking System

Our nurse appointments are bookable 48 hours in advance (apart from smears, vaccinations and essential treatment - these are bookable any time). 

Where possible the appointments are a telephone consultation, otherwise they are face to face.

Please ring after 11 am to book these appointments Tues - Friday or after 2pm on a Monday.

Some smear appointments are available to book online from November 2020.

Our GP appointments are bookable 24 hours ahead. These are initially a telephone consultation, if they require to see you face to face,  the GP will initiate this.

To make an appointment with one of our GPs please call the surgery at 8 am.

Due to the volume of calls, can we kindly ask that, on a Monday, morning you only phone for urgent appointments.

Social Distancing

If you have an appointment at the surgery, we would kindly ask that you wear a face covering or mask whilst in the surgery.

Although some restrictions are now being lifted, due to social distancing still being in place, we are making every effort to respond to patient requests, but please be considerate to the pressures that practices are under, including current demand and "catch up" from the months of lockdown and shielding.

Please be understanding of GP service delays in the Vale of York”

GPs in the Vale of York are asking patients for their understanding and continued patience when contacting them for an appointment as primary care teams work harder than ever under current pressures.

 

GP practices have remained open throughout the coronavirus pandemic for those patients with a health concern and continue to do so safely in line with government guidelines.

 

Patients are being offered either a telephone, video or face-to-face appointment depending on their needs and what is the most suitable for them, which after the height of the pandemic, may unfortunately mean waiting longer than usual for an appointment.

 

Dr Andrew Lee, the CCGs Executive Director of Primary Care and Population Health said: “GP practices are open, and primary care staff are working hard to ensure as many patients as possible can be seen face-to-face whilst keeping staff and patients safe at all times. There is a very high demand on appointments at the present time. Many of our practices are delivering appointment volumes back at or close to pre-COVID levels.

 

“Unfortunately, it is not easy for practices to boost the number of appointments available due to the increased time needed in between appointments to allow for enhanced cleaning processes and to manage social distancing in waiting areas to keep them safe for patients and staff. In addition, practices are reporting that some members of staff are self-isolating with their families due to coronavirus which is having a knock-on effect on staffing levels.

 

“We are continuing to strongly encourage people with a health concern to contact their GP practice online, via the NHS App or by telephone for an appointment. They will then be triaged into either a telephone, video or face-to-face appointment depending on what is most suitable for them. There are also other good sources of health advice such as local chemists and NHS 111 who may be able to help with minor illnesses.

 

“We appreciate it must be frustrating for patients and ask for their understanding and continued patience at this difficult time.

 

NHS Vale of York Clinical Commissioning Group makes up 25 GP practices, all of which are open and running safely for patients with health concerns such as finding a lump in your body, struggling with your mental health, your child or the person you care for is unwell or cervical screening.

 

Dr Emma OlandJ, Clinical Director for Priory Medical Group Primary Care Network said: “Priory Medical Group remains very much open for business and, for the first time in a long time, we will have achieved our desired GP staffing levels by Christmas. Despite recent media reports that general practice is closed, we are seeing a huge number of patients in our surgeries after clinical triage. We completed 7,137 face to face appointments in August this year which is a great achievement.”

Visit the CCG webpage: https://www.valeofyorkccg.nhs.uk/campaigns/your-gp-practice-is-open/

 

Every Mind Matters

We are all facing an unprecedented and challenging time and this may make us feel anxious, fearful or helpless.  This is completely understandable.

You may be worried about how COVID-19 will impact on your wellbeing and that of your family and friends.

The NHS Every Mind Matters campaign has expert advice and top tips on how to look after your mental wellbeing during the COVID-19 outbreak.  It also includes guidance if you are feeling worried or anxious about the outbreak.

Please visit: www.nhs.uk/oneyou/every-mind-matters/

 

Booking Appointments - Care Navigation

When you speak to a member of the reception team, they will ask you a few questions to help best navigate your care within the surgery or to the most appropriate clinician.

The benefits of this improved system are to:

. Ensure you receive the right service the first time

. Maximise appointment capacity for our clinical team's appointments

. Give you more choice

. Provide you with an improved service.

We look forward to implementing these improvements over the coming months.

Please note:- Routine GP appointments are booked at 10 minute intervals.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

 

EXTENDED ACCESS CLINICS

Front Street Surgery is part of the Improving Access to General Practice scheme.  This is in  addition to the early morning and evening appointments that we already offer within the practice.

If you require a weekend or evening appointment, our reception staff can book you into one of these clinics. 

The clinics are based at other practices in and around York.

Online Services

You can use the online services buttons at the bottom of this page or under the Further Information heading on the right hand side of the page to book or cancel appointments, request medication etc.

Improving Access to Psychological Therapies (IAPT)

You can now make a self-referral to the service by visiting www.yorkandselbyiapt.co.uk. Alternatively you can make an appointment with your GP who will be able to discuss with you how you are feeling and if necessary refer you to the service or a suitable alternative.


Electronic Prescription Service (EPS)

The next phase of the Electronic Prescription Service was enabled at Front Street Surgery on  21 January 2020.

  • 2 out of 3 patients on repeat medicines now receive electronic prescriptions.  If you haven't already done so, nominate the pharmacy of your choice to receive your prescriptions electronically.
  • Your GP will send a series of repeat prescriptions to your pharmacy in one go, so there is no need for you to order them each time.
  • Collecting prescriptions from your pharmacy without having to order them from your GP saves time for you.
  • Time saved in practices means more appointments available for patients.
  • Electronic prescribing is easier for the NHS to manage so that medicine use stays safe, effective and efficient.
  • Processing fewer paper prescriptions helps save NHS funds and helps the environment.

This is a reliable, secure and confidential NHS service.  Unlike paper prescriptions, electronic prescriptions can't get lost between the doctor and the pharmacy.

 

 

Annual Reviews

We now have a system of holding a patient's annual review in the month of their birthday. 

Please remember to make your review appointment.

Check In Touch Screen

We have a touch sensitive check in screen near the front door at our Acomb surgery to enable you to avoid waiting and quickly check in for your appointment.

Lunchtime Telephones

The telephones are unmanned between 12.30pm and 1.30pm Monday to Friday.  This is to allow the reception staff time to undertake other important administrative tasks to ensure the smooth running of the practice.  The surgery itself remains open during these times.  If you 794141.

Access

There is good access for the disabled to all of our consultation rooms at Front Street Surgery which are on the ground floor.

Disabled patients are welcome to use any of the available spaces in the surgery car park. 

The surgery has wide doors to allow for wheelchair access. 

Carers

If you are a carer, please let our reception team know, so that we can add you to our carers register.   Did you know that as a carer, you are entitled to an annual flu vaccine?

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

www.yourphysio.org.uk

YOURPHYSIO is the NHS Physiotherapy website for the Vale of York (York, Selby, Malton) and the East Riding. The aim of the website is to provide help and information to assist you in the early management of common injuries and pain problems. We also offer detailed guidance on living with a long term condition such as osteoarthritis.

The second aim of the website is to promote and support long term musculoskeletal health. You will find lots of information and resources on the website to help you get and stay active, stay healthy at work, and manage your physical health alongside your mental health.

Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordAccess Summary Care Record
 
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