Appointments

You can request an appointment in a number of ways

From 3 November 2025

GP Appointments: These are requested by completing an online form either from our website home page (no log in required). Please don’t worry if you are unable to complete the online form, our reception team will complete this same form for you. All these requests are now triaged by a GP who will review the information. They will then advise of the next steps; which may be a GP or nurse appointment, an appointment with another heath care professional or another service. If you do need an in house appointment we may send you a booking link so you can select the appointment.

Nurse Appointments: These can be made over the phone, at the Front Desk or via the online form (from our website (no log in required).

Ways to contact us:

By phone: Call 01904 794141 8am to 6pm Monday to Friday and speak to one of our receptionists who will ask you a few questions. They will then book you an appointment with the most appropriate healthcare professional or signpost you to an alternative service. If they feel you need a GP appointment, they will ask you to complete the online form. If you are unable to complete the online form, don’t worry; they will do this for you.

In person: Our reception desk is open daily.

Online Requests: Monday to Friday 08:00 – 18:30. (No log in required) This simple and easy to use platform can be found on our website home page. It collects your medical or administrative request, which is then reviewed by a clinician in the practice. We will then reply to you with the next steps, send you a booking link or book you an appointment if required – AccuRx

Online appointment system: This is available for booking cervical screening tests only. (log in details are required) – SystmOnline

WE DO ASK THAT THOSE PATIENTS WHO ARE ABLE, COMPLETE THE ONLINE FORM THEMSELVES, LEAVING THE TELEPHONE LINES FREE FOR THOSE PATIENTS WHO DO NEED ASSISTANCE FROM OUR RECEPTION TEAM TO COMPLETE THEIR ONLINE REQUEST.

TYPES OF GP APPOINTMENT

Urgent appointments – Following the submission of your online form, if the clinician feels it appropriate, you will be booked for an appointment a GP for a telephone or face to face consultation. Please note we only have a limited number of same day appointments available and once these are full, you may be directed to 111. You may be signposted to an appointment with a nurse, a mental health practitioner, physiotherapist, or directed to the pharmacy.

Routine appointments – if you have a non-urgent problem, or require a follow-up appointment, please request this through on online form on our website (no log in required). If you are unable to complete the form, the reception team will do this for you. If the clinician feels you need an appointment with a GP you will be sent a booking link to book the appointment, or we will book you the appointment; this will be telephone or face to face as directed by the clinician. We can usually offer routine appointments within 3 weeks, but this occasionally may be extended if you wish to see a certain GP, or there is exceptionally high demand or staff absence.

Test results – In the first instance; please check for these on the NHS app for any results. If you are unable to do this, please telephone the surgery after 10 am. We will contact you by telephone, text or letter if a result is abnormal and you require treatment or further investigations. If you have been asked to make an appointment to discuss results once available, please do this via the online form on our website (no log in required). If you are unable to do this, please contact the reception team who will complete this same form on your behalf.

BOOKING APPOINTMENTS

Online Platform

From 03/11/2025 all requests for GP appointments are to be made through our online platform, which can be found on the home screen of the website (no log in required). This is a simple 5 question form to complete.

Your form request will be reviewed by a clinician who will suggest the next steps.

Why are we making this change?
* It is a fairer system; ensuring all our patients are treated equitably no matter which method is used to request a GP appointment.
* It rules out unnecessary appointments, ensuring that we have the maximum number available for the patients who need a GP appointment.
* We hope to be able to offer routine appointments in a shorter time frame than at present.
* It will help protect continuity of care.
* No more need for the 8 am queue on the phone system.
* It provides useful data, that we can react to and adjust our clinics.

Please rest assured:
Our phone lines will remain open.
Our reception team will be on hand to help those who cannot or are unable to complete the online form.
We will be hosting drop in sessions regarding this new system and for NHS App support in due course.

You can continue to contact us by phone or via the online form to request appointments with the nurse team and physio.

If you have any questions regarding how to use this new system, please do get in touch and we will be happy to help you.

CARE NAVIAGATION

If you contact our reception team via the front desk or over the telephone, they will ask you a few questions to help best navigate your care within the surgery or to the most appropriate clinician. If they feel your request needs a GP appointment or advice from a clinician, they will direct you to complete the online form from our website (no log in required).

The benefits of this improved system are to:

• Ensure you receive the right service the first time
• Maximise appointment capacity for our clinical team’s appointments
• Give you more choice
• Provide you with an improved service.

Please note: Routine GP appointments are booked at 15minute intervals, you may need to ask for a double appointment if you wish to discuss multiple issues.

Nimbuscare

We are a member practice of Nimbuscare, and you may be offered an appointment with them.

Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however they deliver services over a wider footprint.

A full list of their services can be found at : https://www.nimbuscare.co.uk/services/a-z-list-of-services/

For more information about Nimbuscare please visit: nimbuscare.co.uk

Cancelling or changing an appointment

To cancel your appointment:

• phone us on 01904 794141, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an language interpreter, we have a funded service for interpreters in-person, over the telephone or via video link. We will make all the necessary arrangements
• if you need a British Sign Language interpreter, we have a funded service for BSL interpreters in person or via video link. We will make all the necessary arrangements
• if you have any other access or communication needs

Training Practice

We are a training practice, and you may be offered an appointment with a GP registrar. GP registrars are qualified doctors who have decided on a career in General Practice. They have experience of hospital medicine and are learning to adapt their knowledge and skills to primary care.

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. You can also be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

HOW TO REQUEST A HOME VISIT

* By Phone – The reception team will complete the online form for you to request the home visit.

* Via the online form – please request a home visit this way if you are able. The form is found on the home screen of our website (no log in required) or via the NHS app. Family members can complete the online form on behalf of patients. There is a box to tick saying you are completing on behalf of someone else.

You may then receive a phone call from a clinician, before they attend for a home visit.