Front Street Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Telephone System Upgrade
The current practice telephone system will be replaced towards the end of September 2019. The main surgery numbers for both Front Street and Copmanthorpe will remain the same.
Please listen carefully to the message and the options which you will hear when you phone the surgery.
Over the next few months, we shall be introducing a Care Navigation System at Front Street Surgery.
When you speak to a member of the reception team, they will ask you a few questions to help best navigate your care within the surgery or to the most appropriate clinician.
The benefits of this improved system are to:
. Ensure you receive the right service the first time
. Maximise appointment capacity for our clinical team's appointments
. Give you more choice
. Provide you with an improved service.
We look forward to implementing these improvements over the coming months.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
EXTENDED ACCESS CLINICS
Front Street Surgery is part of the Improving Access to General Practice scheme. This is in addition to the early morning and evening appointments that we already offer within the practice.
If you require a weekend or evening appointment, our reception staff can book you into one of these clinics.
The clinics are based at other practices in and around York.
The practice is now piloting an online consultation service, which you can access via your phone, tablet or pc.
You are able to consult with us online, initially with one of our GPs, 3 days a week (Monday, Tuesday and Thursday).
This could save you time and a journey into the practice. The service is free, safe and completely confidential.
Using online consultation makes it so much easier for us to quickly decide how we can best help you with the least amount of disruption to your day. We can call you back, usually that day, if a request is received within the Online Consultation request times to provide advice, prescribe, or arrange for you to see a clinician, if the GP feels that is necessary.
You will also have access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week which may help you to avoid an appointment altogether.
If the GP feels you need an appointment, the practice already has your history so we can make best use of the consultation time. You benefit from the convenience of access to advice, timely treatment and save time and an unnecessary journey, or time off work.
You can use the online services buttons at the bottom of this page or under the Further Information heading on the right hand side of the page to book or cancel appointments, request medication etc.
Improving Access to Psychological Therapies (IAPT)
You can now make a self-referral to the service by visiting www.yorkandselbyiapt.co.uk. Alternatively you can make an appointment with your GP who will be able to discuss with you how you are feeling and if necessary refer you to the service or a suitable alternative.
When you phone the surgery, please be prepared to answer a few questions so that we can make sure the most appropriate member of the team helps you.
Routine GP appointments are booked at 10 minute intervals.
Prescribing of over the counter medicines is changing
Your GP won't usually give you a prescription for things like hay fever, colds, aches & pains & sunburn.
You can get advice & buy over-the-counter medicines from a pharmacy without an appointment, saving you time & freeing GP slots for those who need them.
Changes to Repeat Prescription Ordering
Please note: From 1st September 2019, we will only be able to accept repeat prescription requests sent directly from you, the patient or nominated representative to the GP surgery.
What is changing?
From 1st of September 2019 GP Practices within the Vale of York will be putting a new system in place.
This change means that pharmacies will no longer be able to order medicines on your behalf.
From this date you will need to order your repeat prescription directly from your GP practice.
As a patient, you (or your carer, nominated family member or friend) should order your repeat prescription from the GP practice directly, close to the time you need your medication (7-10 days before the new medication is needed).
If you wish to still use your pharmacies collection or delivery service you may need to inform them that your order has been placed (Please check with your nominated pharmacy).
How can I order my repeat medicines?
The best way to order your repeat medicines would be to do it by enabling online access to your GP directly or via the NHS App for your smartphone or tablet. Please remember to only order the medicines you need a supply of.
Other methods of ordering your prescription include:
- By delivering the repeat prescription box within your GP surgery
- By posting your repeat prescription directly to the GP
For more information on this change please either:
Speak to your GP practice directly, or
Visit the Vale of York CCG website: https://www.valeofyorkccg.nhs.uk/rss/prescribing
Please note that due to medico-legal reasons we are unable to take prescription requests over the phone.
If you would like to request a prescription for a medication which is not on your repeat medication list and which you may not have had for some time, please provide the following details:
- Your name and date of birth
- The name of the medication you are requesting and the dose if you have this information
- Why you are requesting it, i.e. please list your symptoms
A doctor will then decide whether it is appropriate to prescribe the medication or whether you need to be seen or need a phone call.
We now have a system of holding a patient's annual review in the month of their birthday.
Please remember to make your review appointment.
Check In Touch Screen
We have a touch sensitive check in screen near the front door at our Acomb surgery to enable you to avoid waiting and quickly check in for your appointment.
The telephones are unmanned between 12.30pm and 1.30pm Monday to Friday. This is to allow the reception staff time to undertake other important administrative tasks to ensure the smooth running of the practice. The surgery itself remains open during these times. If you require a doctor in an emergency between 12.30pm and 1.30pm please telephone 01904 721938.
There is good access for the disabled to all of our consultation rooms at Front Street Surgery which are on the ground floor.
Disabled patients are welcome to use any of the available spaces in the surgery car park.
The surgery has wide doors to allow for wheelchair access.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
All patients at this practice are allocated a named GP.
You are still welcome to book appointments with the GP of your choice, subject to their availability, but your named GP is responsible for your overall care.
Please ask at reception if you would like to know who your named GP is.
YOURPHYSIO is the NHS Physiotherapy website for the Vale of York (York, Selby, Malton) and the East Riding. The aim of the website is to provide help and information to assist you in the early management of common injuries and pain problems. We also offer detailed guidance on living with a long term condition such as osteoarthritis.
The second aim of the website is to promote and support long term musculoskeletal health. You will find lots of information and resources on the website to help you get and stay active, stay healthy at work, and manage your physical health alongside your mental health.